The Past

 

 

Sugandha asked Jinesh to talk her friend as she curled herself on the other side of the bed holding a pillow. 

"Let me check with her and message you" replied Jinesh as he kept the phone down. He told Sungandha that she needed the PNR of their flight tickets to cancel. 

"Its in the sms, please send it to her na". "Yeah, I will if you could unlock your phone." he said. 

She gestures to hand over the phone to her and gives it back unlocking the phone. Jinesh forwards the text to her friend as he is laying next to Sugandha as she is trying to sleep.

As he was going to keep the phone next to her, a whatsapp message pops up which caught his attention.

Scrolling through her chat messages, he wondered if he knew Sugandha at all. The night became a bit longer for the sun to rise.

They had met through a common friend a year back. Jinesh never thought he could come across someone who would make him feel complete.Sugandha too felt the same for him. They decided to take it ahead formally as they decided to be together for the rest of their lives.

They both got engaged to be married in a few months. Life could not get any better from both of them.

Sugandha's parents had gone out of town, when she fell ill. With no one to take care, Jinesh decided to be there for her.

He looked at her sleeping and found himself unbearable to deal with what he came across.

All he could think of was did he knew Sugandha at all? Planning to marry her?

Jinesh kept her phone on her side and he moved to his side of the bed. Staring at the wall, all he could think about was the chats from the past.

He kept thinking if he should confront her or not or let past remain the past...

IKEA: Yeh Tune Kya Kia

 

The year 2020 was a tough year for an end of the decade. Not that 2021 is better, but atleast we know what we are up against and in much better position to fight the pandemic, even though the struggles are also a work in progress.

Hoping everyone is doing well and praying they do well along with their families.

This tale is about the beginning of the pandemic which we thought would go away when we would usher in a lockdown. Apparently the corona virus was smarter than and we ended up playing an hide and seek game that is still going on...

Since it was a lockdown, offices were closed and work from home became a norm.

The only thing that I miss about the office is the adjustable chair. Being a tall guy, having a lever for adjusting your chair's height, pushing it back feels like heaven which I miss a lot. This is not about the chair, which again I would have loved to have one.

I have to say a home is certainly not a place to work for a tall guy where the ergonomics goes against them. If you don't believe, please do search for the average Indian height, you will know better.

The start of the lockdown I managed to do my work through my arrangements. As months passed by and duration of work getting longer, my back began to complain.

The complaint of the back was so much that I knew I needed a solution. That is getting a work desk which should take care of the problem.

This was going to be the first time experience of mine buying an furniture online. I did not knew that I would be regretting it so badly. After going through a couple of home decor sites I zeroed in on one and that was IKEA.

The purchase and delivery of the table was fine. It was when I opened the box, I realized that one of the corners of the table was chipped off.

Immediately I got in touch with their chat box support on the site and they assured me that they would take care of it. What I did not know was this was just the start of my nightmare. It all began in Oct 2020.

Days turned into weeks, weeks into months. I had nothing better to do than doing follow-ups to the great international brand of IKEA and keep asking when the replacement would happen. All I got was a date. Yeah I am too reminded of Sunny Deol's famous dailogue tareek pe tareek.....

I seriously wanted to be one of those guys working in the chat support system. I hope they pay nice. The beauty of the chat support system is that the employees can disconnect the chat without even providing you a resolution. On top of that there is no feedback system with regards to the interaction. Sone pe Suagha.

The email system should be replaced by postal service. Such is the world class treatment was provided by this global MNC that the only thing I would get would be a call and a date. No responses or even an acknowledgment to one's email.

The call center was no better. The only good thing was I could vent out my frustration, despair on those hapless agents who would assure of looking into it but nothing would happen. Any talk of speaking to higher ups will be met with a silence stating we cannot do that. How pathetic is the customer service? You cannot give solution nor intent to provide an escalation matrix to ensure that people in the top knows what is going around. 

The person who handles the customer service department surely needs to be given a raise. This kind of customer delight is not heard of before. May well give them an award.

Finally the month of Dec 2020 arrived, I was again assured that I would get a replacement on 31st Dec 2020 which again turned out to be a dud.

I gave it up and stopped following with this company who seems to be lost on responding to their customers and fulfilling their commitments.

2021 turned out to be a good year though. Out of the blue, in the second week of Jan 2021 got a mail from the company stating about the replacement.

Guess what they actually got it replaced. I should thank my lucky stars.

One lesson that I learned through this ordeal is never to buy furniture online. Tauba kar le humne.

I only hope this only helps others as I came across lot of other people on social media awaiting their replacement/refunds. Such kind of pathetic service was not expected from a brand like IKEA. Naam bade aur darshan chote.

Ikea yeh tune kya kia....

Tick Tok

Time is ticking and with each tick of the clock is your life too.

Such strange times that we live in. We needed a pandemic to hit the pause button of our lives to look around and smell the grass.

 Not sure if the year 2020 can be called great, but yes life did take a 360 degree turn for most of the people, turn upside down. For some made to wonder what the future holds for them.   

I will be honest enough that the beginning of the work from home was not great for me. Someone who cannot stay at home for long told you cannot move out of your home because there is a lock down.

One of the good things that happened I ended up reading books, doing other stuff and yes taking a pause from this blog. In reality was not in a good headspace to write almost about anything. 

The year was supposed to end in a different note but ended up in a different way.

Who says God does not have humor? I certainly experienced it the details of which will be revealed later if everything goes on a happy ending or maybe not...

I have come across people who have choose to live a complicated life which could have been much better if they had made the right choices. I guess trying to understand or bring sense would not make any sense since that ship has already sailed. The next best thing that one can do is hope that they move in the right direction and add meaning to their lives instead of living in a short term happiness and unhappiness in the long term. Why do anyone even want to live such a life of emptiness?

Independence means different to different people but stretching the limits of it is to test yourself or bring harm to one. I hope people realize life jhand nahi hoti but the choices one makes in their lives decides where it will take you.

The year 2021 is no different than 2020 but yes there is this hope that things will get better and we may go back to our old lives finding ourselves back in our homes, offices or wherever you thought was your life. Hope there is no regret that during this pause phase of our lives, we did not get an opportunity to have a reassess our lives, our lifestyle and yes of course health both physically and mentally.

Hope that you find your purpose of living, happiness and love that you look for.

I certainly hope that I can get back to write more on this space of mine :)